4K Pro owners.

[Franklinbencosme]

Hummmm,oh oh oh!!!!

! Tomorrow my new S-PR0-4 it's coming to
my STUDIO,the dropped frames issue is A BIIIGGGG BUGGG,come on
here we go AGAIN(remember firts KRON),I never heard this kind
of situations about D.FRAMES??.

Next week the new Z5 Sony HD it's coming to,of course this will
be my new MARKETING sales for WEDDINGS VIDEOS,one simple
QUESTION??? do I have to prepare for EDITING NIGHTMARE????

Thanks .....Franklin

[Jeanton]

Hi Franklin

Just my advice hang on to your Renommee you might need it.

[Operations]

Hello All,

I just wanted to let you know the dropped frame issue is of major concern to us. in fact, so much so, that Eric was on the phone with Joerg this afternoon (11pm Germany time). They have identified the issued believe it to be fixed. We anticipate a new version to us in a day or so, and we will make it our priority to test it and get it out to you as soon as possible.

Germany has been given this issue and a few others as priority items and they will do their best to get them resolved
ASAP.

For those of you who do not know me, I am Dennis Gechas, Operations Manager for MSUS.

I will do my best to keep you updated.

Dennis

[Franklinbencosme]

Hey !! Jeaton you must be KIDDING???

after we PAY a lot of $$$$ for
editing HD,HDMI,1080, BLUE RAY(yes optional I payt) REALTIME HD VIEW
for better EDITING,and many more features, tomorrow I may bit SAD????

Only time will tell if I am rong,or FRUSTRADED !!!!

Any way sorry my inglish......love CASSIE FAMILY !!

[Franklinbencosme]

Hey Dennis !!! thanks for the hope about this BUG !!!!! this is I big
sample that MS ALLWAYS RESPOND !!!!......

[CliffHawkins]

Dennis:

First of all it is good to know that MSUS is actively monitoring the BB and listening us as you always seem to do. And secondly welcome to the BB. Hopefully we will see you and other MSUS personal on here often.

[PaulBusta]

Yes Dennis thank you VERY MUCH for this news. I kinda thought it was a software issue. For ALL of our sake PLEASE!! let us hear from you on what's going on at MS, we NEED your input.

[swisscasauser]

Hi there,

I'm not a 4K owner, I have a Solitaire+ Ultra-upgraded and a Renomee+ Ultra upgraded too, but I've experienced that issue too...I did a few tests with my machines and noticed that those drop-frames happend during the video capture and not during the DVD or editing process.
It' s only when I capture a non DV/HDV source...When I capture a pure DV source through firewire...no problem at all, but when I use for ex. my Sony J-30 (through firewire) and try to capture a BETA SP or DIGITAL BETA source, here we go, those bloody drop frames are comming back !!!

[LouBruno]

Thank you Dennis, it is excellent to hear the situation addressed.

[CraigJanos]

Thanks Dennis. I deeply appreciate the update and I look forward to a speedy resolution to this issue.

Sincerely;
Craig Janos