I am so frustrated

[RonaldPawlak]

I am trying transfer a photo from the storyboard to a thumb dive or other memory device. I want to take the memory device to my computer to transfer the photo to the Epson printer to print on DVD's. Sound simple enough hey, done it thousands of times?

So I go to special and highlite photo transfer. I highlite "export to photo memory device" and select "frame" it shows the Toshiba device is there, but it is not highlited. You can see the toshiba blue lite lite flickering like it's loading, I say ok, but when I check the strorage device on the computer, there is nothing there.

Tried several times, bought a Scan Disk because I heard S4000 Pro needs to use only that type of photo storage device. I done all of the above several times and still no photo transfers. It recognizes the Scan Disc too and it lites up when I plug it in and flickets like it's being loaded.

I plugged the USB device in the front, in the back, tried a new cable, done a program update, deleted photo tansfer, in the install programs and reloaded with the sofware disc, nothing seems to work.

I am so frustrated

[Volker]

Make sure the thumb drive is NOT formatted in NTFS format, but most likely it isn't. Strange...
Anyway, I would try to re-format the thumb drive with the PC in FAT32 format.
By the way, the pictures are stored in a folder called DCIM. But I am sure you are aware of that. Hmmm.

[TimKennelly]

So highlight the Toshiba choice.

[HansJoachimKoenig]

Hi Ronald,
I can confirm your issue using Bogart 2 versions.
I several times reported this to MS/DE support,
without any response to the subject.
If you are in 2-monitor mode please try switching to 1-monitor mode
and try to export again via Photo Transfer to your flash drive.
This issue has kept until Bogart 3.2e finally fixed it.
Now in B3.2e such exports will succeed in both monitor modes.
Hope some help for you?

[erictom]

Tried using card reader to transfer SD card into S4000Pro...it lights up also but won't do anything (although it recognizes the multi-card reader)...even tried it by firewire from the DSLR as well, but no-go. It works fine on the Mac through Iphoto with no issues. Any suggestions?

[HansJoachimKoenig]

Please use an USB flash drive.
Add photos to it via PC.
Insert flash drive to Casa Bogart USB port.
Highlight Photo Transfer Import
Photos appear in scene bin
That's it

[RonaldPawlak]

Hi Guys, Tim I could not hightlite the toshiba choice, I tried. It remained low lite and nothing will happen. Folker the flash drive and thumb were formated fat32 on my compute like you mentioned. However Han's came up with the right answer, go to the single monitor mode. Tim even in the single monitor mode the toshiba thumb drive could not be highlighted. But according to Han's instruction it still worked even thought it was not highlighted. I had other software that would not work in the dual monitor mode, going to the single monitor mode I'll bet would make it work.

Thank guy's for all your help, the video made it's deadline and was a success.

[TimKennelly]

Ron,

Great to hear of your success.

Yeah, there are several things that don't work at all or right or well with two monitor mode.

While I preferred the two-monitor mode I had been forced to use single monitor mode for most of the last two years due to the things that don't work right when in two monitor mode.

I had forgotten the flash drive export issue that Hans had discovered a couple of years ago now.