what's up with this?

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videojim
Posts: 607
Joined: Tue Aug 12, 2008 3:22 pm
Casablanca Unit: Casablanca S6000, with 4.1G Bogart.
Location: Memphis TN
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what's up with this?

Post by videojim »

I took my Ren+ to be sent in by the 12/31 deadline, but the factory went on Christmas Break, apparently beginning 12/20, denying the possiblility of getting the machine under the deadline for the trade in allowance. Is the factory going to honor efforts made after the 20th? If they really meant to shut down on the 20th, then they should have said that that was the deadline, not the 31st.
Skype ID-talkingrock756
CKNewman
Posts: 604
Joined: Tue Mar 25, 2008 2:56 am
Casablanca Unit: Windows computer with Bogart SE 13.3, Arabesk 7, Audio Effects Pack v1.2b, Motion 3D XL-1 Pack 1, Sentry HD-Backup, Disk Juggler, Power Key, Aspector, Chromit, Effects Pack 8, Effect Pack 9, PiP Studio 3, Time-X, Ultimate Spice Box HD, Slivers, PIP Studio 4 ; Older windows computer with Bogart 8.4, Arabesk 7; Kron Plus with SE 8.3, most Generation 2 software except for CB Paint, Columbus, titling add-ons, and graphics symbols. Various TVs and a Kenner Give-A-Show Projector
Location: Boston, MA
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Re: what's up with this?

Post by CKNewman »

You must have the shipping receipts and some correspondence from MacroSystem about the repair. Make sure the dealer you will be making the trade-in with is aware of the situation, the sooner the better.
Craig Newman
videojim
Posts: 607
Joined: Tue Aug 12, 2008 3:22 pm
Casablanca Unit: Casablanca S6000, with 4.1G Bogart.
Location: Memphis TN
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Re: what's up with this?

Post by videojim »

This was a trade-in, Ren + for an S6000. Dealer tried to get an RMA #, and couldn't- and won't till after the deadline! What's up with that?
Skype ID-talkingrock756
TimKennelly
Posts: 1806
Joined: Mon Mar 24, 2008 6:40 pm
Casablanca Unit: No Casablanca unit currently.
Location: Clio, MI 48420
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Re: what's up with this?

Post by TimKennelly »

Ya snooze, ya lose!

Seriously, I would expect they will accept your trade as timely.

They are a pretty good bunch, plus they want to sell 6000's.
Last edited by TimKennelly on Mon Jan 02, 2012 12:21 pm, edited 1 time in total.
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Tim Kennelly
videojim
Posts: 607
Joined: Tue Aug 12, 2008 3:22 pm
Casablanca Unit: Casablanca S6000, with 4.1G Bogart.
Location: Memphis TN
Contact:

Re: what's up with this?

Post by videojim »

Factory called me last week. If the dealer got the RMA request in during 2011, then the trade would be honored, so it will be! The office had to have the request sittin in their fax machine tray within the year, then they would crank out the paperwork, and the deal will happen!
Skype ID-talkingrock756
RonaldPawlak
Posts: 170
Joined: Tue Apr 01, 2008 5:02 pm
Casablanca Unit: Bogart 5.3 O.S.,Arabesk 5.4c, S4K Pro, most software, not a lot of HD software, Exterrnal USB blu-ray burner, Just purchase (2) XF-100 Canon cameras and one VIXIA HF-S10, HD cameras. (2) Senheisser Wireless Mics.
Location: Milwaukee, Wisconsin
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Re: what's up with this?

Post by RonaldPawlak »

Seeee! Like Tim Kennelly said, "they are a good bunch of guy's".
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