Failed to load

babycody2 · Post by **babycody2** » Sat May 30, 2015 8:50 pm

Will someone please tell me the implication of the error message, "Failed to load the project Files!" I have used a Prestige editor for a number of years and have been happy with it until I just recently got this error message. After setting up a video project and then turning off the machine, I get this message and my project has disappeared.

HansJoachimKoenig · Post by **HansJoachimKoenig** » Sun May 31, 2015 10:23 am

Hi babycodv2,

I'm not sure
But maybe it has to do your prestige won't save anymore correctly because
the saving battery is empty.
This cell will normally hold capacity for aprox. 5 years.

methuenbill · Post by **methuenbill** » Mon Jun 01, 2015 5:41 am

Why would they put a battery in the unit? I hope it is removable. I had a similar problem with some battery that was soldered to the PCB on the 4000. I ended up buying the 6000.

babycody2 · Post by **babycody2** » Mon Jun 01, 2015 9:25 am

It appears that project information is in the system, because I get the message that memory is 94% full, whereas it was much lower at the beginning of the project (30%). However, there seems to be no communication between what is apparently on the hard drive and what can be accessed by the system.

babycody2 · Post by **babycody2** » Mon Jun 01, 2015 1:02 pm

After checking with Tech Support, it appears that my problem is a "loop" which will require reloading the O.S. In my case, this will amount to a system upgrade.

LouBruno · Post by **LouBruno** » Mon Jun 01, 2015 4:24 pm

Maybe try an UPDATE first?

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