Transition Problem

[dixons]

If 'helpdesk' at Macrosystem are reading this, I would be extremely grateful if they would acknowledge the e-mail I sent them about ten days ago asking for help/advice on this serious problem. Despite the suggestions of all the good people on this forum my editing is at a still at standstill until a solution is found/offered by Macrosystem.
regards,

dixons

[Charles]

Hi Dixons
As far as i know MS Germany no longer answer queries from the UK they have to be submitted by the UK tech support Michael Dyson if you don't have his e-mail go to http://www.dalco.co.uk and select support
HTH

[dixons]

Hi Charles,

Thanks for this. Will ask Mike to intervene on behalf of myself and others with the same serious problem.

I would like to believe that Macrosystem will take heed of my problem but, going by their previous history, I'm not too hopeful.

kind regards,
dixons

[Charles]

Hi Dixons
Just to let you know i've now joined your club and with the simple crossfade will be e-mailing Michael when i've solved or not major problem in burning a disc with Arabesk

[dixons]

Hi Charles,

Thanks for this. Perhaps if others who have the same problem come forward it will 'encourage' Macrosystem to do the honourable thing and address the situation!

regards,

dixons

[dixons]

P.S. to above. Mike/Martyn at Dalco are to contact MS technical dept. on my/our behalf to seek resolution of this widespread problem. I'll keep you posted as to the response from MS.

regards,

dixons

[Charles]

Hi Dixons
PS to the problem i went back to Bogart 3.0a and Arabesk 4.6 and transition problem solved what versions are you using ? this is all in SD

[MichaelD]

I am a bit between a rock and a stoney place with this, at the moment as I am in contact with Germany, of course, but with their move and staff changes this has become a bit drawn out.

Things are getting back to normal now . . .

However in the mean time I'm surprised that there haven't been more people commenting on this here, affecting them too ?
Is it therefore not that common or is it because the footage on the affected machines is being mixed - Charles has assured me that it's not in his case - as on my S4000 I can create this 'bug' when mixing 16:9 and 4:3 footage time and time again but it's ok otherwise.

[Jeanton]

Hi all

I have gone back to 2.4 even thought I have paid for the 3. something software
but found it very unreliably to work with.
When I got the bogart 3.??? I stuffed arround for over 10 unpaid hours and just
had enough of it for the extra real time audio editing it wasn't worth the hassle.
BTW. I am on Pal like you guys in England.
This is what I did.